Developing a Customer Contact Strategy

A well-developed customer contact strategy is essential to running a successful business. Developing a bespoke strategy that works for your business and customers can take time, but it’s worth it. Crafting an effective strategy requires careful consideration of your business objectives, customer needs, and competitive landscape. Ultimately, an approach tailored to your business will help…

Did I grow up with a brand?

A few years back, I attended a presentation by a well-known branding consultancy. The topic was promoting brands to children, a tactic that I am very much against. As I sat in the lounge listening to the various strategies and techniques being discussed by fellow attendees, I started to consider how this vast section of…

What is Public Relations?

What is Public Relations?

During my career I have often worked a number of different types of company on creative projects and one of the most common were Public Relations (PR) Consultants. Public Relations is a topic that commonly confuses many start-up businesses and as such it is something that they often neglect which can be a mistake. Public…